The role of the Executive PA
• Purpose, definition & expectations of an executive PA
• Working with senior management
• Understanding business goals and improving information flow
• Senior management: what do they do and what does their role involve?
• Models of management

Relating your role to your manager's
• Understanding work styles
• Communication skills
• Effective communication: what does it look like?
• Verbal and non-verbal communication
• Questioning techniques

Project and time management
• Project management and juggling multiple tasks
• Project teams, delegation and regular check-ins
• Personal organisation and prioritisation
• Models of time management - important vs. urgent - procrastination and why we do it

Developing relationships across the organisation
• Creating understanding in the minds of others
• Passive vs. aggressive vs. assertive
• Body language of assertive behaviour
• Managing office politics
• Saying "no", win-win solutions and practical exercises

Moving Forward
• Getting the most from appraisals
• Career progression and networking skills
• What do I get out of it?
• Understanding of the PA’s role in the management team
• The management tools to be more proactive
• Effective self-management and personal development
• Key objectives to increase your own and your manager’s productivity

Click here to register